Privacy Policy

Legal Disclaimer

Effective Date: 12 June 2026

This Privacy Policy describes how 1800-Bali-Nanny ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, www.1800bali.a+nanny.com, or our related childcare booking and inquiry services.

By accessing our website or booking a nanny with us, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

To provide safe, reliable, and trusted childcare services on your holiday, we collect the following types of information:

Parent & Client Information: Your full name, email address, phone number (including WhatsApp numbers), and billing information.
Booking & Holiday Details: Your travel dates, flight itineraries, and the specific hotel, resort, or villa address where you are staying in Bali.
Child & Care Information: Names, ages, medical considerations, allergies, routines, and specific safety/water-safety requirements for the children in our care.
Emergency Data: Emergency contact details of an alternate contact person or local travel companion.
Technical Usage Data: Your IP address, browser type, device information, and browsing behaviour on our website.

2. How We Collect Information

We collect data directly and automatically through your interactions with us:

Directly From You: When you submit a booking inquiry form on our website, contact us via WhatsApp or email, or complete a child profile sheet.
Automatically: We use cookies, web beacons, and similar tracking tools to collect standard web analytics and optimize your mobile or desktop browsing experience.

3. How We Use Your Information

We process your personal information strictly to deliver safe and high-quality childcare services, including:

Service Delivery: Matching your family with a qualified, vetted, and first-aid-certified nanny.
Communication: Sending booking confirmations, answering inquiries, and coordinating logistics via WhatsApp or email.
Child Safety: Ensuring our nannies are fully informed of your child's specific needs, daily routines, and health rules.
Billing: Processing secure deposit payments or administration fees safely.

4. Data Sharing and Vetting Disclosure

We take your privacy and child safety seriously. Your data is shared strictly on a need-to-know basis:

With Assigned Nannies: We share relevant child details (ages, allergies, schedules) and your villa/resort location with the nanny assigned to your booking so they can fulfill their duties safely.
With Service Providers: We use trusted third-party systems for website hosting, secure payment processing, and customer communication channels.
Legal Obligations: We may disclose your information if required to do so by law or to protect the vital safety interests of your child or family.
No Data Selling: We strictly do not sell, rent, or trade your family’s personal information to third-party advertisers.

5. Cookies and Tracking Technologies

Our site uses cookies to remember your booking preferences and compile aggregated traffic data. You can manage or disable cookies via your browser settings, though doing so may prevent certain site features from working smoothly.

6. Data Security and International Storage

Because our services are based in Bali, Indonesia, but cater heavily to international travellers (such as Australian families), your data may be transferred across borders. We employ industry-standard electronic and physical security measures to safeguard your family’s booking records. However, no data transmission over the internet can be guaranteed as completely airtight.

7. Your Data Protection Rights

Depending on your home country or region (e.g., Australian Privacy Principles, GDPR, or UK GDPR), you have specific rights regarding your personal information. You may contact us at any time to:

Access the personal data we hold about your family.
Request a correction to inaccurate details (e.g., an updated villa address).
Request that we delete your personal history from our active records once your holiday and booking contract have concluded.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect updates to our booking procedures or regional privacy laws. Any updates will be posted to this page with a revised "Effective Date."

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your child’s data is handled, please reach out to us:

Website: www.1800bali.a+nanny.com
Email: admin@1800balinanny.com