Terms & Conditions

For 1800 Bali Nanny

Last updated: May 2026

Welcome to 1800 Bali Nanny. By using our website and booking services, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

1. About Our Service

1800 Bali Nanny is an Australian-based referral and coordination service connecting travelling families with independent childcare providers in Bali.

We assist with:

• matching families with suitable nannies

• booking coordination

• communication support

• local coordination assistance where available

2. Independent Contractors

All nannies and local coordinators referred through 1800 Bali Nanny are independent contractors and they are fully vetted by 1800-bali-nanny before onboarding. We require a minimum of 5 years' experience and must be well known within the Balinese nanny community to join our platform. We do not contract foreigners outside of Indonesia or Australia and New Zealand. Nannies contracted through 1800-bali-nanny that are local are given first priority to jobs and services. Unlike other similar nannie platforms, 1800-bali-nanny sets a rate so that the contracted nanny is directly receiving above-average fees to maintain our values as an ethical and fair company. Any form of disrespect towards a contracted 1800-bali-nanny will result in the family's termination and ban from using the service.

Each contractor is responsible for:

• their own taxes and legal obligations

• maintaining their own qualifications and experience

• complying with local laws and regulations

Families acknowledge that nanny services are provided directly by the independent nanny engaged for the booking.

3. Bookings & Deposits

A non-refundable 15% deposit may be required to secure all bookings.

The deposit covers:

• booking coordination

• nanny matching

• administration

• local coordination support

• communication and scheduling services

The remaining balance is paid directly to the nanny unless otherwise agreed.

Bookings are not confirmed until the deposit has been received.

4. Cancellations & Changes

Family Cancellations

• Deposits are non-refundable once a booking has been confirmed.

• Date or time changes are subject to nanny availability.

• Last-minute cancellations may result in partial or full payment obligations to the nanny.

Nanny Availability

While we make every effort to secure confirmed bookings, unforeseen circumstances may occasionally occur. If a nanny becomes unavailable, we will make reasonable efforts to arrange a replacement where possible.

Replacement availability cannot be guaranteed during peak periods.

Cancellation by Us

In the extremely rare event that 1800-Bali-Nanny is required to cancel your confirmed booking at short notice due to unforeseen circumstances, we sincerely apologise for the inconvenience caused. Unfortunately due to traffic, illness or ceremony - these things may happen from time to time.

As a gesture of goodwill, affected clients will be offered 50% off a future booking of equal value. To redeem this offer, please contact 1800balinanny@gmail.com.

We understand that unexpected cancellations can be frustrating. However, abusive, threatening, demanding, intimidating or disrespectful communication towards our nannies, coordinators or management will not be tolerated. Such behaviour may result in the cancellation of current or future bookings and/or restrictions on further communication with 1800-Bali-Nanny.

5. Hours & Overtime

Families must clearly confirm:

• booking dates

• hours required

• number of children

• accommodation/location details

Additional hours requested directly from the nanny must be agreed upon by both parties and paid accordingly.

6. Family Responsibilities

Families agree to:

• provide accurate booking information

• maintain a safe environment for the nanny

• communicate allergies, medical conditions, behavioural concerns, and special requirements

• ensure children requiring constant medical supervision are disclosed prior to booking

Families remain ultimately responsible for the care, supervision, and wellbeing of their children at all times.

7. Safety & Supervision

1800 Bali Nanny aims to refer experienced childcare providers; however, families acknowledge that:

• childcare carries inherent risks

• children must never be left in unsafe situations

• parents/guardians remain responsible for final supervision decisions

Families should provide clear instructions regarding:

• swimming and water supervision

• transportation permissions

• allergies and medications

• sleep arrangements

• emergency contacts

8. Limitation of Liability

To the maximum extent permitted by law, 1800 Bali Nanny is not liable for:​

• disputes between families and nannies

• actions or omissions of independent nannies or third parties

• travel disruptions, illness, weather events, or force majeure circumstances

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9. Website Information

We aim to ensure all information on our website is accurate and current; however:

• information may change without notice

• availability is not guaranteed

• pricing and services may be updated at any time

10. Privacy

Information provided through bookings or enquiries is used solely for:

• booking coordination

• communication

• customer support

• operational purposes

We do not sell personal information to third parties.

11. Governing Law

These Terms & Conditions are governed by the laws applicable in Australia.

12. Contact

For enquiries regarding these Terms & Conditions, please contact:

admin@1800balinanny.com