Privacy Policy

Effective Date: 25/05/2026

At 1800 Bali Nanny, we are committed to protecting the privacy and personal information of Australian, New Zealand, and international families booking Bali nanny and babysitting services. This Privacy Policy explains how we collect, use, store, and protect your information when using our website or booking childcare services in Bali.

Information We Collect

We may collect personal information including:

Parent or guardian names
Phone numbers and WhatsApp contact details
Email addresses
Hotel or villa accommodation details
Booking dates and childcare requirements
Children’s ages and relevant care information
Emergency contact information
Website enquiry information

We only collect information necessary to provide our Bali nanny and babysitting services safely and effectively.

How We Use Your Information

Your information may be used to:

Respond to enquiries
Arrange nanny and babysitting bookings
Match families with suitable nannies
Communicate booking confirmations and updates
Provide customer support
Improve our website and services
Maintain safety and emergency procedures

We may contact you via email, phone, or WhatsApp regarding your booking or enquiry.

Payment Information

Deposits and payments may be processed via approved payment methods advised during booking. We do not store sensitive banking or payment card information on our website.

WhatsApp & Communication

By contacting us through WhatsApp, website forms, social media, or email, you consent to us communicating with you regarding your enquiry or booking.

Please note that third-party platforms such as WhatsApp, Instagram, and Facebook have their own privacy policies and security measures.

Website Analytics & Cookies

Our website may use cookies and analytics tools to:

Understand website traffic
Improve user experience
Monitor website performance
Analyse visitor behaviour

Cookies do not generally identify individuals personally but help improve website functionality and marketing performance.

You may disable cookies through your browser settings.

Sharing of Information

We respect your privacy.

We do not sell, rent, or trade personal information to third parties.

Information may only be shared where necessary to:

Coordinate nanny services
Meet legal obligations
Protect safety and wellbeing
Process bookings or payments

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.

However, no online transmission or electronic storage method can be guaranteed as completely secure.

Children’s Privacy

We collect limited information relating to children only where necessary to provide safe and appropriate childcare services.

Parents or legal guardians must provide consent for any information shared regarding children.

Third-Party Links

Our website may contain links to third-party websites, resorts, social media platforms, or booking services. We are not responsible for the privacy practices or content of those external websites.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised effective date.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

1800 Bali Nanny

Email: admin@1800balinanny.com
WhatsApp: +61 401 805 802