Our security and screening

1800 Bali Nanny is an Australia and New Zealand–based referral service connecting families with independent nanny contractors in Bali. We do not employ nannies directly. All carers operate as independent contractors and are engaged directly by families.

We support families through a structured matching and referral process managed from Australia and coordinated locally in Bali.

Identity verification

All nannies referred through our service are required to provide valid government-issued identification. This is sighted and verified by our local coordinator before they are included in our referral network.

Only individuals with confirmed identity are accepted for referral.

Reference checks

We require verifiable childcare references as part of our screening process.

At minimum, references are used to confirm:

• previous childcare experience

• reliability and conduct in prior roles

• suitability for working with children in a family environment

Where references cannot be verified, the individual is not referred.

Experience requirements

All nannies must have prior experience working with children. This may include:

• private family childcare

• hotel or villa babysitting

• early childhood or community care roles

Experience level is assessed prior to referral so families can be matched appropriately.

Training and qualifications

Some nannies may hold additional training or certifications, such as:

• first aid certification

• CPR training

• water safety or swimming supervision skills

• experience supporting children with additional needs

These qualifications vary between contractors. Where relevant, they are shared with families during the matching process.

Contractor model

All nannies introduced through 1800 Bali Nanny operate as independent contractors. They are not employees of our business.

Families engage and pay contractors directly. Our role is to:

• screen and refer suitable candidates

• assist with matching based on family requirements

• support communication where needed during the placement process

Replacement support

If a nanny is not suitable, we will assist the family in identifying an alternative contractor where possible.

Support may include:

• discussion to clarify expectations

• referral of an alternative nanny

• reassessment of family requirements to improve matching

We aim to minimise disruption and maintain continuity of care.

Feedback and escalation

Families are encouraged to contact us directly with any concerns during the referral period.

All matters are handled by our Australian team in coordination with our local Bali coordinator. We will:

• acknowledge concerns promptly

• review the situation with relevant parties

• support a practical resolution where possible

Important note

As this is a referral-based service, final responsibility for engagement, supervision, and ongoing suitability rests with the family and the independent contractor.

We encourage clear communication between families and nannies to ensure expectations are understood from the outset.